3 English-speaking jobs in Alcalá de Henares

This individual contributor role supports 3PL fulfillment centers, ensuring they meet performance standards. Responsibilities include training, troubleshooting, and fostering adoption of ShipBob's dashboard and services. The Operations Support Manager will build relationships with partners, address issues, and drive operational excellence. Minimum 4-7 years of operations, e-commerce fulfillment, or fast-paced environment experience is required.

As an Operations Support Manager, you will coach and guide 3PL partners to success, troubleshoot issues, and support the execution of best-in-class operations. You will also support merchants by helping them achieve KPIs and SLAs, and support internal customers by providing timely responses to operational queries and resolving escalations.

Provides on-site technical support for office IT issues, including software and hardware installations, troubleshooting, and repairs. Requires 2+ years of experience as a Deskside Technician, proficiency in Windows, iOS, Microsoft Office, and ServiceNow, and strong customer service skills.