8049 customer service English-speaking jobs in Madrid

remote support tools ticket management and tracking systems (such as Zendesk Freshdesk or Salesforce Service ... As a Customer Support Technician you will be responsible for resolving customer incidents monitoring ... Customer Support Technician Green Eagle Solutions is a rapidly growing tech company for the renewable ... Job Overview We are looking for a Customer Support Technician with 1-2 years of experience to assist ... Ultimately you will be helping to build our reputation as a company that provides excellent customer

Customer service-oriented skills. Experience in structuring knowledge for service documentation. ... Checks customer case for correct qualification and logging through all established channels. ... Key Accountabilities- Improve First Contact Resolution and then Customer experience by supporting and ... assisting First Service Support. ... The Second Service Support Analyst (3SA) receives incidents from first service support function in case

Responsibilities: Lead service design projects, ensuring alignment with business objectives and customer ... Foster a customer-centric mindset and a culture of continuous improvement. ... Create and refine service blueprints, journey, and system maps. ... Support the implementation of an actionable service design practice. ... mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer

Experience in transformation and migration projects within Service Now or any other Service Management ... internal service and technology owners. ... ITSM Catalog Manager - Service Now Location: Madrid, Community of Madrid, ES At Lognext, we have been ... Works with internal customers to ensure consistency and accuracy of the Service Catalogue. ... Carries out the Product Manager responsibilities for the Service Catalogue Management process.

The Salesforce Service Cloud team is responsible for the service management in our enterprise value chain ... Min 5 years of experience as a Product Owner, ideally experience in Salesforce and Service Management ... role The role is within the environment of our Enterprise Tools, the Product Owner of the Salesforce Service

Responsibilities: Act as a point of contact for IT supplier and CDC teams for IT related topics. Ensure the Ticket Management, Ticket Triage and Escalation. Provide Infrastructure support/delivery onsite. Maintain Governance and security onsite. Collect and manage the demand business requirements for factory/office. Provide IT Build project management.

streamline customer service processes. ... to achieve an even wider “Customer 360” view with all the needed capabilities of the Customer Service ... Within the “Customer Success Platform” build on Salesforce the Customer Service Teams will now be onboarded ... customer service operations and drive business success. ... With this role you can actively shape and design the process and help to make Customer Service at BASF

against Service Level Agreements. ... definitions and Service Level Agreements and other contracts. ... Strong ability in managing coordinated delivery of service. ... The Service Delivery Manager takes responsibility for the overall management of a client contract. ... by nature and are typical across multiple sites or for multiple NTT Data service offerings.

Serve as the key interface between the customer and internal service units. ... Over 5 years of experience in a senior service delivery management role. ... Your Profile Strong customer focus and solution-oriented mindset. ... Advanced knowledge of ITIL and service management, preferably supported by relevant certifications. ... Build and maintain long-term relationships with customer stakeholders at all levels.

The Client Service Team at Edmond de Rothschild Asset Management works in close collaboration with the ... Define & update Client service key performance indicators as well as client activity indicators. ... Within the Client Service team, the Distribution Services team plays a crucial role in delivering solutions

Sense of service and customer satisfaction. Availability and ability to deliver quickly. ... Management of the relationship with the country's IT service providers. ... Multinational company located in Bilbao wishes to incorporate a person to service desk analyst, reporting

Ramboll is seeking someone with initiative, relevant experience, and professionalism to join its ESG and sustainability team. The right individual will lead the growth of our ESG and sustainability practice and contribute to advancing innovative, cross-disciplinary solutions for our clients.

Supply planning & change management Senior Expert Purpose : We are looking for a Supply Planning & Change Management Senior Expert to work in a multinational company. Its products and services are designed to benefit people and improve their quality of life.

Serve as the key interface between the customer and internal service units. ... Over 5 years of experience in a senior service delivery management role. ... Your Profile Strong customer focus and solution-oriented mindset. ... Advanced knowledge of ITIL and service management, preferably supported by relevant certifications. ... Build and maintain long-term relationships with customer stakeholders at all levels.

Our client is looking for an enthusiastic IT Service Coordinator to join their IT Operations team. ... This role is perfect for someone passionate about IT operations, data analysis, and service excellence ... from data, analyze and visualize their performance to enable smarter decisions and better product & service ... Being responsible for managing all projects in cooperation with other units, that interface with IT service ... drive complex projects cross-country and cross-functional 5 years Experience in IT Operations and IT Service

The Associate Director of Statistical Programming will be primarily responsible for overseeing statistical programming activities for multiple clinical studies, maintaining programming infrastructure, and ensuring compliance with SOPs to produce quality and timely deliverables.

portfolio for Top clients and present KPIs to Management Identify customer impact and deliver customer ... and Engineering/Devops Teams Experience in incident management and understanding of ITIL, SDLC and customer ... Analyze and Manage incidents/escalations for Level 2 and 3 Engineering Teams Trend analysis and maintain customer ... We are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team ... You will be responsible for ensuring that all service desk escalations are addressed in a timely and

Generate service work reports and maintain accurate documentation related to site visits or customer ... and customer engagement. ... Serve as a local technical advisor in customer meetings as required. ... Responsibilities: Perform field service activities in accordance with the long-term service agreement ... Address technical and operational issues at customer installations promptly, report these issues, and

You’ll need great customer service and communication skills, being able to effectively engage with people ... We are currently on the lookout for a Service and Sales Assistant to join our amazing team. ... a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service

Make an impact: This isn’t just another customer service job. ... Experience is a plus: If you’ve worked in customer service, sales, or any people-focused role before, ... Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping ... top-notch service. ... make an impact on the customer journey?