2 customer service English-speaking jobs in Ceuta

Job Description Handle Tier 2 cases as defined by the service inventory, ensuring timely and accurate ... delivery and issue resolution Maintain service excellence by resolving all cases to a high standard, ... resolutions in line with service-level agreements Collaborate with Tier 1 (first-line support) and Tier ... expertise Coordinate with local EUS, Workplace, Payroll, and other relevant teams to ensure cohesive service ... laws, and standards while handling cases Identify opportunities for improving people processes and service

resolutions in line with service-level agreements. ... Job Description Handle Tier 2 cases as defined by the service inventory, ensuring timely and accurate ... Maintain service excellence by resolving all cases to a high standard, following internal policies and ... Promote the use of self-service tools and resources by employees and managers, providing coaching on ... Assist with Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT) for HR systems as needed