47 customer service English-speaking jobs in Barcelona

service and contact center operations Experience troubleshooting complex customer interaction and routing ... Service capabilities Develop and deploy Agentic AI solutions within Cognigy Live Chat flows, enabling ... maintain Architect flows supporting digital customer interactions Support the deployment and release ... intelligent automation, contextual decision-making, and efficient customer support journeys Build and ... journeys and servicing experiences Analyze customer interaction flows and identify opportunities for

performance, service governance and ongoing service improvements. ... regular Service Steering Committees, presenting service performance, KPIs, SLA compliance, improvement ... Service Delivery Strategy for the areas of Helpdesk and Application Maintenance, including service catalogue ... levels, escalations and strategic service decisions. ... OneTalent is recruiting a Global IT Service Delivery Manager for a leading international group with a

What you'll be responsible for Owning the technical service for CICS/TX, MQ, CTG and related mainframe ... operation and evolution of re-platformed mainframe middleware and batch scheduling services, ensuring service ... key escalation point for critical incidents, coordinating resolution across multiple domains Driving service

Would you like to join a company that truly values: Agility and adaptability The voice of the customer ... Head of Infrastructure & Service Management Join ALTEN and shape the future of IT services Are you ... a motivated and experienced IT leader with a strong background in Infrastructure Services and IT Service ... At ALTEN, you will lead and evolve Infrastructure and Service Management teams, supporting engineers ... Job Purpose As Head of Infrastructure & Service Management, you will define, build, and continuously

Everything we do, we do in service to the healthcare community. +7,000 collaborators are part of our ... Service Orientation Computer Skills: Knowledge of the different computer tools: Windows environment ... Skills & Capabilities: Communication Decision Making Organizational Proactivity Cross Colaboration Customer ... Dynamic Environment: Collaborate with teams across departments and countries to exceed customer expectations

Would you like to join a company that truly values: Agility and adaptability The voice of the customer ... Head of Infrastructure & Service Management Join ALTEN and shape the future of IT services Are you ... a motivated and experienced IT leader with a strong background in Infrastructure Services and IT Service ... At ALTEN, you will lead and evolve Infrastructure and Service Management teams, supporting engineers ... Job Purpose As Head of Infrastructure & Service Management, you will define, build, and continuously

Software Engineer to join a cloud platform team focused on building a large-scale Telemetry Router service ... What you will do Design and build a cloud-native Telemetry Router service focused on collecting, transforming ... metrics, and traces Develop Kubernetes Operators to automate the lifecycle and configuration of the service

to the Head of the Tribe, you will own the data platform roadmaps and architect a cutting-edge, self-service ... ownership of our data platform roadmap, transitioning towards a robust Data Lakehouse approach and a self-service

conduct multi-country training sessions • Safeguard satisfaction about services delivered, execute Customer ... present solutions to management that encompasses issues at hand. • Drives for efficient results, has customer ... and in response to a specific job opening will UPL pay the agreed upon service fees. ... solution and execute system changes and tests (self or by third party) • Monitor and analyze incident, service ... department before submitting resumes, and then only in conjunction with a valid fully executed contract for service

Join an international team supporting and improving the Salesforce Service Cloud platform. ... What You Bring 1 to 3 years of hands-on experience working with Salesforce, ideally Service Cloud.

For our international customer in Valencia, we are looking for a hybrid Senior PeopleSoft HCM Developer ... Solid understanding of ERP implementation methodologies, IT service management, change management, and

Leadership & communication: strong analytical/problem‑solving skills; organized, customer‑focused collaboration ... innovates the infrastructure, applications, and services with Allianz companies to co-create the best customer ... Lead platform operations (updates, cost optimization/FinOps, incident & service mgmt, DR, monitoring) ... We service the full spectrum of digitalization—from large IT infrastructure projects spanning data centres ... Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service

The company has strong customer traction, a clear market opportunity and ambitious growth plans over ... Improving forecasting, metrics, commercial performance and business cadence Helping scale go-to-market, customer

Drive continuous improvement of processes, controls, and service delivery models. ... Improve operational efficiency (cost per merchant, onboarding cost, service cost). ... to clients, including platform availability, uptime, service quality, and operational reliability. ... Operational Excellence & Service Delivery Ensure PayXpert consistently delivers on its commitments ... strategy and execution, the team works cross-functionally with Product, Technology, Compliance and Customer

Build and develop a team that is a true business partner and not just a service ready for hypergrowth ... Responsible for delivering the hiring OKRs for all functions (Sales, Marketing, Finance, Legal, HR, Customer

SQL and/or Python (Databricks) across structured metrics and conversational datasets Identify trends, customer ... the ability to translate data into actionable insights Solid understanding of product analytics and customer ... and improvements Requirements: 3–5 years of experience in Data Analytics, preferably in digital or customer-facing ... dashboards to track live chat KPIs and enable self-serve insights Integrate conversational, operational, and customer

Support customer, partner, supplier, and consortium engagements, translating requirements into technical ... provide technical direction across multiple engineering disciplines, manage programme delivery, support customer

Track and report service KPIs and performance metrics. ... Monitor incidents, service requests and problem management activities. ... Coordinate external AMS and support partners, ensuring agreed service levels are achieved. ... Key Responsibilities Manage the day-to-day support and service delivery of business applications. ... IT teams, ensuring incidents, service requests and enhancement initiatives are delivered efficiently

frameworks You will guiding and coaching product teams and support Product Owners to deliver continuous customer

Factorial is looking for a Senior Software Engineer to join the CIAM (Customer Identity and Access Management ... Engage in customer calls to understand pains and needs; review code daily and provide feedback on pull