Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user..management tool – ex – Service nowShould have good expertise on EUC tools, remote support tools, MS..Lync, VPN, and mobile device support.Should be aware of ITIL process of Incident, Change, Problem, Service..support.Good to have – knowledge and experience of supporting MAC devices and tabletsExperience with Service..include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Analyse Service