Your day to day job is to provide technical expertise, be an excellent communicator and service-oriented..them updated in a timely manner
Ensure that each support request owned by you is handled as per our Service..rest of the team, locally and remotely
Identify and suggest any opportunities to provide a better service..This is an opportunity for an entry level technologist with a passion for Linux and Customer Success..Be available to take ownership of new cases via telephone, email, and web
Act as an internal customer