9590 customer service English-speaking jobs in Community of Madrid

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with + ... 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer ... solutions allow business transformation and acceleration by means of technology and data applied to Customer

Ensure the service design outcomes align with quality standards and the service offerings Omega delivers ... Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with + ... 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer ... solutions allow business transformation and acceleration by means of technology and data applied to Customer ... Collaboration with various business areas and technology teams to improve services, environments, and the customer

& Problem Management, Service & Customer Monitoring, Performance Management, etc. ... Relevant product, platforms and technology experience with exposure to Service Assurance solutions. ... Strong understanding of solutions within the Service Assurance domain such as SLA Management, Incident ... or more products and their value-streams for product development, focusing on solutions within the Service ... involved in the continuous monitoring, management, and optimization of networks to ensure predefined service

management system. • Respond to customer 1st level escalations and engage support calls with network ... Nokia, optical platform, and SIP based devices/platform. • Conduct network capacity checks for new customer ... services. • Installation and Operational Readiness Testing (ORT) of Data and Voice Edge devices. • Ensure customer ... modification, addressing network capacity and service delivery. • Perform change control on weekends ... Implementation team is a collaborative team situated in Madrid and Kuala Lumpur, operating under the Global Service

Job Description: As a CX Salesforce IT Business Analyst, you will be part of our Customer Experience ... service, and potentially revenue and marketing clouds as well as some other applications part of our ... across various countries on high-visibility projects within the Salesforce ecosystem including: sales, customer ... business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer ... software development environment, including system administration and configuration of Salesforce (Sales, Service

service and potentially revenue and marketing clouds as well as some others applications part of our ... Job Description As a CX Salesforce IT Business Analyst, you will be part of our Customer Experience Program ... across various countries on high-visibility projects within Salesforce ecosystem including: sales, customer ... business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer ... software development environment, including system administration and configuration of Salesforce (Sales, Service

Experience working in a client support/customer service environment preferred. ... Customer service-minded. Solutions-oriented with exceptional problem-solving skills. ... Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices. ... We are an international company with offices in 15 European countries and an office in Singapore to service

Excellent communication, relationship-building, and internal customer service skills. ... Ability to translate customer needs. ... Understands ITSM tools and having good hands-on experience in Service Now. ... The candidate will also need to facilitate customer resolution for calls and engage their supervisors ... Responsibilities: Provide first/second level contact and problem resolution for customer issues.

Scrum-based development approach, together with a team of PO, researchers and UX designers to ensure full customer ... strength lies in our ability to holistically develop innovative products at the interface of software, service

Your responsibilities and impact working as a Service Delivery Manager will be: Oversee and support ... Work closely with operational leaders to address issues, manage service agreements, and seek efficiency ... You have experience with Agile DevOps and are familiar with ITIL frameworks and best practices for service ... Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies

This role combines both strategic and operational responsibilities, leading governance, project and service ... Our Client Training sector company located in Manresa is searching for a Head of IT Service Management ... Perform the role of Service Owner, overseeing the quality of delivered services and leading continuous ... leading teams and managing projects and services. - Experience in roles related to IT governance, BRM, Service

Required Skills Service Virtualization Parasoft; Linux (knowledgeable); DevOps skills with a Service ... We are looking for a Service Virtualization Engineer to be part of our team. ... virtualize services; Hold stakeholder updates and meetings regarding service improvement and usage. ... capability and adoption; Resolve service tickets and incidents based on Jira tickets; Help product teams ... infrastructure on-prem and AWS; Look after the health of the SV infrastructure, modernize and grow the service

About you: - Valuable prior experience in a customer service environment, resolving issues to ensure ... service and we seek excellence. ... every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer ... collaboratively in a dynamic and multicultural environment. - Excellent communication skills and a strong customer-focused

Measure and analyze work performances, propose improvements to processes, including customer service ... Oversee ensuring excellent customer service and maintaining strong relationships with all the Groups’ ... for supervising the final cyber-service(s) provided to the entities by managing service level agreements ... T&O, and Cybersecurity is looking for a Cyber Service Manager for Europe and Global Entities. ... WHAT YOU WILL BE DOING The Cyber Service Manager for Europe and Global Entities would be responsible

Solution oriented mindset, with a customer focused communication skill. ... In this role, you will have the opportunity to contribute to the software engineering service that supports ... from people with disabilities, members of ethnic minorities, all genders, LGBTQ+ individuals and ex-service

Customer-Focused Mindset: Represent the values of our customer while interacting with our customer' ... Language Skills: Multilingual proficiency to coordinate with international teams and service centers. ... Vendor Management: Experience working with external service providers, especially in telecom and IT infrastructure ... Customer Experience: Verify the functionality of interactive devices to enhance the shopping experience

Ensuring support to the Service Performance Monitoring Board, Service Provision Management Reports, Service ... Management of activities related to the definition of the new service area as an input to the Service ... Supporting the system and service Change Control Boards (CCB) and related taskforces. ... Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA ... (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency

The main goal of the PO role is to rationalise the current test drivers in use and develop a new service ... Technology improvement Partner with engineering to build out a service to support the delivery requirements ... Key Responsibilities Champion Customer needs Relentlessly focus on understanding and addressing customer ... needs, ensuring that all initiatives prioritize customer satisfaction and deliver maximum customer value ... capable of meeting the multiple needs of the portfolio which can scale as required to drive customer

The main goal of the PO role is to rationalise the current test drivers in use and develop a new service ... Technology improvement: Partner with engineering to build out a service to support the delivery requirements ... Key Responsibilities Champion Customer needs: Relentlessly focus on understanding and addressing customer ... needs, ensuring that all initiatives prioritize customer satisfaction and deliver maximum customer value ... capable of meeting the multiple needs of the portfolio which can scale as required to drive customer

Using your relationship-building skills, you provide Google-caliber client service, research and market ... Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies ... consult with stakeholders and their agencies with the goal of extending relationships, growing the customer ... advertising cross-channel business growth through clear, data-driven POVs and recommendations that align with Customer