13649 customer service English-speaking jobs in Catalonia

inactive customers, increasing customer activity, and boosting customer lifetime value (CLV). ... The Customer Engagement Strategist will enhance customer interaction in the collectibles market by reactivating ... Improve key customer experience (CX) metrics across direct-to-consumer markets. ... Ensure consistent messaging across all customer touchpoints, aligned with business goals. 9. ... Proven track record of effectively working with data and understanding the customer journey.

, summer products) and summer holiday periods by obtaining customer forecasts. ... Service Organization: * Ensure the good organization of the service: task versatility, smooth communication ... flow, service reactivity, absence management. * Supervise the daily activities of the service: ongoing ... Relationship with the Sales Department: * Ensure customer satisfaction with compliant products, in the ... Manage customer contracts for these reserve stocks. * Anticipate high-demand periods (holiday products

satisfaction and support Exceptional communication skills Deep expertise in customer service Ability ... help us continue delivering exceptional service. ... Role Description This is a full-time, hybrid position for a Customer Care Professional at offUgo. ... We are now expanding our team and seeking two dynamic professionals to join our Customer Care Team and ... The role requires providing stellar customer support, ensuring client satisfaction, and utilizing strong

, balancing customer expectations and negotiating successful resolutions ... We are currently working with a large cyber security company to find a Customer Success Engineer on ... As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability ... assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer ... Cloud Security Change Management / Governance / Center of Excellence program Identify risks to the customer

, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service ... As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- ... Market clients to provide the best customer experience and, of course, maintain our current churn rate ... We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ... will leverage your experience and passion in relationship management, creative problem solving, and Customer

, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service ... As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- ... Market clients to provide the best customer experience and, of course, maintain our current churn rate ... We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ... will leverage your experience and passion in relationship management, creative problem solving, and Customer

that these customers thrive, by providing exceptional service, fostering lasting relationships, and ... support, implementing the right professionals services to walk the extra mile, and fill the product and service ... customer experiences. ... customer success, with a track record of customer expansion and retention. ... Reporting: Provide regular, clear, and concise reports on customer success KPI’s, customer health, and

Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service Industries: ... Cledara's customer support channels and responding to customer queries in a way that inspires trust ... About You Customer-Centric: You are always putting the customer first, skillfully addressing their needs ... Customer payment and reconciliation-related processes. ... You have worked with Customer Support tools such as Intercom or Zendesk.

Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service Industries: ... Cledara's customer support channels and responding to customer queries in a way that inspires trust ... About You Customer-Centric: You are always putting the customer first, skillfully addressing their needs ... Customer payment and reconciliation-related processes. ... You have worked with Customer Support tools such as Intercom or Zendesk.

to ensure seamless communication and alignment on project goals and customer expectations. ... Field Issue Resolution: Provide support to field service team to investigate and troubleshoot issues ... Collaboration: Partner with cross-functional teams, including sales, quality assurance, and service, ... collaborate effectively across global organizations to enhance product performance, reliability and customer

culture of creativity, high service quality, and continuous improvement. ... of the Customer Support operations. ... achieving customer satisfaction goals. ... streamline processes and enhance customer satisfaction. ... identify and address issues and gaps in customer support operations.

Permanent contract with a relocation package, including : Airport taxi service upon arrival. ... Strong business acumen and ability to connect customer needs with solutions. ... Products Location : Barcelona, Catalonia, Spain | Full-time | DACH About Us : We are a global leader in customer ... Identify customer challenges, gather technical requirements, align business needs with solutions, and ... Update and maintain prospect and customer data in Salesforce.com (CRM database) while managing leads,

The Role We are seeking a dynamic and customer-centric Customer Success Manager to join our team. ... Provide regular reports on customer success metrics, sales pipeline status, and customer satisfaction ... Monitor customer usage patterns and feedback to drive proactive account management. ... Conduct regular check-ins and business reviews to track and drive customer outcomes. ... Develop and implement strategies to increase product adoption and customer engagement.

Customer-centric mindset with a passion for improving user experience. ... Develop and maintain a product roadmap that aligns with the company’s strategic objectives and internal customer

Senior Customer Success Manager - French Speaker - F / M / X Barcelona Who are we? ... the continued success and development of our rapidly growing customer base. ... Our Customer Success team is founded on the principle that successful customers will continue to grow ... As a Senior Customer Success Manager, you will help your assigned accounts achieve success by promoting ... Candidate Profile : Experience in Customer Success Management, with at least 4 years in a similar role

Prepare product or service reports by collecting and analyzing customer information. ... Resolve product or service problems by clarifying the customer's complaint; determining the cause ... customer needs. ... Open customer accounts by recording account information. ... Maintain customer records by updating account information.

Experience with customer service tools and technologies, particularly ticketing systems—knowledge of ... Create and implement training programs to keep the team up to date with product knowledge, customer service ... , high-quality service. ... As the Customer Care Manager, you will be responsible for leading the customer support team and building ... that enhance customer satisfaction.

Support local customer journey owners in improving local customer journeys. ... customer-centric processes and initiatives, ensuring a seamless and cohesive customer experience. ... The Customer Journey Owner has a strategic impact, both on customer experience and business efficiency ... KEY RESPONSIBILITIES The Customer Journey Owner is responsible for the entire customer journey lifecycle ... Customer Insights: Gather and analyze customer data, feedback, and market trends to identify pain points

We are currently working with a large cyber security company to find a Customer Success Engineer on a ... , balancing customer expectations and negotiating successful resolutions #J-18808-Ljbffr ... As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability ... assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer ... into their security and networking operations Be the first line of defense in proactively addressing customer

, and ensuring that these customers thrive, by providing exceptional service, fostering lasting relationships ... support, implementing the right professionals services to walk the extra mile, and fill the product and service ... customer experiences. ... customer success, with a track record of customer expansion and retention. ... Reporting: Provide regular, clear, and concise reports on customer success KPI’s, customer health, and