14865 customer service 2024 English-speaking jobs in Catalonia

Be responsible for onboarding, customer advocacy, expansion, retention and renewal. ... Have worked in a customer-facing position in a digital SaaS environment or similar. ... By handling the full lifecycle, you have the final say when it comes to your customer. ... As a Customer Success Manager at Marfeel, you will own the full lifecycle of our customers. ... The Role: The Customer Success philosophy is core to Marfeel’s value and is transversally present in

Analyze customer data (e.g., customer feedback, NPS scores, churn rates) to identify trends, opportunities ... Identify and prioritize key customer experience initiatives. ... Foster a data-driven and customer-centric culture within the team. ... , playing a key role in shaping the overall customer experience strategy. ... Develop and refine customer experience strategies aligned with business objectives.

Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion. ... Leadership & Internal Strategy Report on client retention, revenue impact, and service performance in

Customer Advocacy : Act as a customer advocate within WorkFlex, providing insights to product and leadership ... to deliver exceptional results and drive customer value. ... We are looking for a German speaking Customer Success Manager who will play a pivotal role in managing ... You will leverage your expertise in customer success, project management, and industry best practices ... Your primary responsibility will be to ensure on-point onboarding, customer satisfaction, drive adoption

Customer Advocacy : Act as a customer advocate within WorkFlex, providing insights to product and leadership ... to deliver exceptional results and drive customer value. ... We are looking for a German speaking Customer Success Manager who will play a pivotal role in managing ... You will leverage your expertise in customer success, project management, and industry best practices ... Your primary responsibility will be to ensure on-point onboarding, customer satisfaction, drive adoption

Risk : Identify and flag risks that will lead to customer churn. ... Product : Be the voice of the customer by collecting product and operational feedback and sharing it ... Coordinate with internal stakeholders to ensure timely response and completion of customer requests. ... In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while ... Drive adoption of platform features that will lead to a better customer experience and better retention

Skills: 4+ years as a Customer Support Representative or Account Management. ... Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a

We bring together customer success, customer service, and technical consulting disciplines into cross-functional ... Service-oriented personality with passion for working with customers (mainly in English). ... Track and document customer touchpoints and engagements. ... Through these customer engagements, you will have the opportunity to educate our customers about our ... Management) to align on key processes and ensure excellent customer experience is being delivered.

Technical Documentation : Document technical issues and resolutions in a knowledge base to enable user self-service ... Proven experience in a customer-facing technical support or engineering role. ... Provide actionable customer feedback to the product team for continuous improvement. ... We are seeking a Software Engineer - Customer Support to provide exceptional technical assistance for ... If you thrive on solving complex customer challenges and have a passion for cloud-native technologies

Be responsible for onboarding, customer advocacy, expansion, retention and renewal. ... Have worked in a customer-facing position in a digital SaaS environment or similar. ... By handling the full lifecycle, you have the final say when it comes to your customer. ... As a Customer Success Manager at Marfeel, you will own the full lifecycle of our customers. ... The Role : The Customer Success philosophy is core to Marfeel’s value and is transversally present in

Be responsible for onboarding, customer advocacy, expansion, retention and renewal. ... Have worked in a customer-facing position in a digital SaaS environment or similar. ... By handling the full lifecycle, you have the final say when it comes to your customer. ... As a Customer Success Manager at Marfeel, you will own the full lifecycle of our customers. ... The Role : The Customer Success philosophy is core to Marfeel’s value and is transversally present in

Break4me - 1 month paid leave after 3 years of service. ... looking for a dynamic and strategic People Partner to join our team in Barcelona, supporting our vital Customer ... facilitating conflict resolution, and ensuring HR processes are aligned with the unique needs of our Customer ... What you’ll do: Strategic Partnership: Serve as a trusted advisor to Customer Support leadership, aligning

What you’ll need: 2+ years of experience in Account Management, Customer Support / Customer Success related ... Proactively manage any account or service issues relating to RemoFirst services, providing action plans ... As a Customer Success Manager, you will be responsible for advising and proactively guiding customers

What you’ll need : 2+ years of experience in Account Management, Customer Support / Customer Success ... Proactively manage any account or service issues relating to RemoFirst services, providing action plans ... As a Customer Success Manager, you will be responsible for advising and proactively guiding customers

added value to the customer. ... Previous customer-facing experience is a plus. ... Draft customer and internal training materials on our products. ... Manager, Customer Solutions Engineering Apply locations Madrid, Spain (Remote), Barcelona, Spain (Remote ... Manage resource allocations and workloads based on incoming customer requests and projects.

Analyze customer data (e.g., customer feedback, NPS scores, churn rates) to identify trends, opportunities ... Identify and prioritize key customer experience initiatives. ... Foster a data-driven and customer-centric culture within the team. ... playing a key role in shaping the overall customer experience strategy. ... Develop and refine customer experience strategies aligned with business objectives.

documentation; Create materials and deliverables that will be used to support and engage with Onclusive’s self-service ... The Customer Operations Associate will take responsibility for client issue resolution across the Onclusive ... Measure and Learn; Build a solid understanding of all Onclusive products and processes; Respond to customer

our clients with the highest level of client service. ... Desirable skills Previous experience working in an online customer care environment. ... Role Working within the ExoClick Customer Services department, you will have the responsibility for providing

What You'll Do: We are seeking an experienced and proactive Master Data Manager to lead our Customer

Job Summary The Global Tier 1 Global Service & Solution team is focused on enabling the growth of services ... Support those teams with the management of the data collection (customer profiling information, sales