Support Center (Service Desk) Manager Have you previously held a management role in a user support or.., participated in a United States military operation for which an Armed Forces service medal was awarded..the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service..medal veteran – A veteran who, while serving on active duty in the U.S. military ground, naval, or air service..campaign badge was authorized under the laws administered by the Department of Defense; (4) Armed forces service