At Amazon, we're working to be the most customer-centric company on earth...escalations surrounding delivery schedules, trailer offloading, quality and logistical issues, and service..escalations surrounding delivery schedules, trailer offloading, quality and logistical issues, and service..coverage, support, and training to other team members as required.• Triage, root cause, and resolve to customer..communicate effectively with customers, stakeholders, and management.• Triage, root cause, and resolve to customer