14307 customer service 2024 English-speaking jobs in Catalonia

Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion. ... Leadership & Internal Strategy Report on client retention, revenue impact, and service performance in

Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion. 6. ... Leadership & Internal Strategy Report on client retention, revenue impact, and service performance in

Technical Documentation : Document technical issues and resolutions in a knowledge base to enable user self-service ... Proven experience in a customer-facing technical support or engineering role. ... Provide actionable customer feedback to the product team for continuous improvement. ... If you thrive on solving complex customer challenges and have a passion for cloud-native technologies ... We are seeking a Software Engineer - Customer Support to provide exceptional technical assistance for

Join to apply for the Customer Account Administration Manager role at Criteo Get AI-powered advice on ... What You'll Do: We are seeking an experienced and proactive Master Data Manager to lead our Customer

If you’re strategic, data-driven, and passionate about enhancing the customer experience, you’ll thrive ... Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and ... a track record of high NPS scores. * Demonstrated ability to scale customer processes in fast-paced, ... Your missions * Take ownership of the customer onboarding process, ensuring it is a top priority in our ... . * Advocate for the customer during the onboarding phase, ensuring their feedback directly influences

Ensure customer satisfaction through high quality service. ... Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports. ... To be successful in this role it is essential to have a clear vocation of customer service, proactivity ... Prepare and maintain customer order database. ... relationship with a dealers portfolio, implementing and improving the ADVENTURE SPORTS GROUP EUROPE service

the development and implementation of customer experience metrics. * Analyze customer data (e.g., customer ... , playing a key role in shaping the overall customer experience strategy. ... What you will do : This critical role acts as the right hand to the Chief Customer Experience Officer ... You will lead a team of analysts driving data-driven decision making across all customer touchpoints. ... experience vision. * Develop and refine customer experience strategies aligned with business objectives

What we’re looking for: Good to have: * Minimum 5 years experience in customer service, preferably in ... OTA, travel, airline, or hospitality industry * Excellent customer service and interpersonal skills ... identify and improve the most pressing customer issues within your assigned customer journeys, helping ... to drive customer loyalty and growth. ... Join to apply for the Senior Customer Journeys Specialist role at eDreams ODIGEO Get AI-powered advice

We bring together customer success, customer service, and technical consulting disciplines into cross-functional ... style. * Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry. * Service-oriented ... Track and document customer touchpoints and engagements. ... Through these customer engagements, you will have the opportunity to educate our customers about our ... Management) to align on key processes and ensure excellent customer experience is being delivered.

Your leadership will empower team members to deliver exceptional service, ensuring customer satisfaction ... At Factorial, we're looking for a Team Lead Customer Success to help us enhance our customer experience ... The Role As a Team Lead of Customer Success, you will oversee a dynamic team focused on nurturing and ... Your Responsibilities Include: * Leading and mentoring the Customer Success team, providing guidance ... Qualifications * Proven experience in account management or customer success roles, preferably in a B2B

Job Summary The Global Tier 1 Global Service & Solution team is focused on enabling the growth of services ... relevant to the target sales/CSM team. * Support those teams with the management of the data collection (customer

added value to the customer. 10. ... Previous customer-facing experience is a plus. 9. ... Draft customer and internal training materials on our products. 7. ... Manager, Customer Solutions Engineering Apply locations Madrid, Spain (Remote), Barcelona, Spain (Remote ... Manage resource allocations and workloads based on incoming customer requests and projects. 5.

Create materials and deliverables that will be used to support and engage with Onclusive’s self-service ... The Customer Operations Associate will take responsibility for client issue resolution across the Onclusive ... Respond to customer queries received in our CRM tool (Salesforce) for our ‘automated’ client base; 4.

of customer contacts daily. ... Making sure that the team uses the CRM system to document all customer opportunities and customer activity ... OVERALL Monitor customer usage data, health indicators, renewal dates and growth opportunities. ... Key Responsibilities RENEWAL Overseeing renewal quotes preparation to drive customer renewal rate. ... About the Team Hiring In the Customer Success Organisation, keeping and delighting our customers is our

Proven track record in resolving customer issues and improving customer satisfaction. 6. ... Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction ... Job Requirements 1. 5+ years in customer experience, customer success, or related field, with 2+ years ... Customer Support Management: Supervise customer support, ensuring quick resolution of issues and escalation ... Ability to leverage customer insights to drive strategy. 4.

as subscriptions for friends and family members. * Additional day of annual leave for each year of service ... As a Product Manager in the Customer Identity group, you will be responsible for supporting customer ... a desire to develop innovative products and an innate interest in financial technology to join our Customer ... onboarding (with focus on customer identity verification), new product launches and expansion plans. ... through seamless integration with partner products and effective customisation for N26 customer needs

A growing company located in Barcelona is seeking an experienced and highly motivated manager cost Controller with a strong background in cost accounting, production environments, and ERP implementation.

insurance and Multisport card. * Restaurant ticket. * Break4me - 1 month paid leave after 3 years of service ... looking for a dynamic and strategic People Partner to join our team in Barcelona, supporting our vital Customer ... What you’ll do : * Strategic Partnership: Serve as a trusted advisor to Customer Support leadership, ... facilitating conflict resolution, and ensuring HR processes are aligned with the unique needs of our Customer

What You'll Do: We are seeking an experienced and proactive Master Data Manager to lead our Customer

What You'll Do: We are seeking an experienced and proactive Master Data Manager to lead our Customer