A minimum of 4 years of industry experience as a Service Desk agent or in a similar B2B Customer Service..Proven experience handling escalated customer queries, tickets, and concerns with a focus on advanced..A clear understanding of technology's impact on business and a customer-focus approach to IT support..You will participate in a rotational schedule to ensure service continuity, including weekend shifts..Engage with support teams, third parties, and business divisions to ensure seamless service delivery